Terms of Service

Effective Date: October 7, 2025
Last Updated: October 7, 2025

1. Acceptance of Terms

By accessing, browsing, or using the 12Up Kicks website at https://12upkicks.com/ (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. About 12Up Kicks

12Up Kicks is a sneaker resale marketplace specializing in verified, cleaned, and properly labeled footwear. We focus on size 12+ sneakers and offer everything from budget-friendly options under $150 to rare and vintage collector pieces. All products undergo our verification process to ensure authenticity.

3. Use of Our Services

3.1 Eligibility

You must be at least 18 years old to make purchases. By using our Site, you represent that you meet this age requirement.

3.2 Account Creation

While browsing is open to all users, purchasing requires providing accurate contact and payment information. You are responsible for maintaining the confidentiality of your account information.

3.3 Prohibited Uses

You may not:

Use our Site for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the Site
Copy, reproduce, or distribute our content without permission
Use automated systems to access our Site without prior written consent

4. Product Listings and Availability

4.1 Product Descriptions

We strive to provide accurate descriptions, images, and sizing information. However, we cannot guarantee that all product descriptions are completely accurate, current, or error-free.

4.2 Inventory and Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without prior notice.

4.3 Pricing

Prices are subject to change without notice. The price charged will be the price in effect at the time of purchase, provided payment is successfully processed.

5. Payment Terms

5.1 Accepted Payment Methods

We accept major credit cards, debit cards, and buy now pay later options as available at checkout.

5.2 Payment Processing

Payment is due at the time of purchase. All transactions are processed securely through third-party payment processors.

5.3 Sales Tax

Applicable sales tax will be calculated and added to your order based on your shipping address and local tax regulations.

6. Shipping and Delivery

6.1 Shipping Options

We offer fast 24-48 hour shipping nationwide. Free shipping is available for Florida customers with no minimum purchase requirements.

6.2 Delivery Timeline

While we strive to meet our shipping estimates, delivery times may vary due to factors beyond our control, including weather, carrier delays, and other unforeseen circumstances.

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

7. Returns and Store Credit Policy

Our return policy is governed by our Store Credit Only Return Policy, which is incorporated into these Terms by reference. Key points include:

Returns result in store credit, not cash refunds (except in cases of our error or authenticity issues)
Specific timelines and conditions apply
Customer pays return shipping unless the error is ours
Final sale and restoration items are not eligible for returns
Altered shoes cannot be returned

For complete details, please review our Store Credit Only Return Policy page.

8. Authenticity Guarantee

We guarantee that all sneakers sold through 12Up Kicks are authentic. Our verification process includes comprehensive authentication checks. If you receive a product that is determined to be inauthentic, we will provide a full refund or exchange. Our Authenticity Guarantee policy provides complete details on our verification process and procedures.

9. Vintage and Aged Materials Disclosure

Vintage and older sneakers may show signs of aging including yellowing, sole separation, glue degradation, or original packaging wear. These are normal characteristics of aged materials and are not considered defects. By purchasing vintage items, you acknowledge and accept these conditions. Please review our Vintage Aged Materials Disclosure for complete information.

10. Intellectual Property

10.1 Our Content

All content on this Site, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

10.2 Brand Names

All brand names, trademarks, and product names mentioned on our Site are the property of their respective owners and are used for identification purposes only.

11. Limitation of Liability

To the maximum extent permitted by law, 12Up Kicks shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or services. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless 12Up Kicks, its officers, employees, and agents from any claims, damages, or expenses arising out of your use of our Site or violation of these Terms.

13. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy and Data Sharing Opt-Out procedures, which are incorporated into these Terms by reference.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

14.2 Jurisdiction

Any legal action related to these Terms must be brought in the state or federal courts located in Florida.

14.3 Informal Resolution

Before filing any formal legal action, we encourage you to contact us directly to resolve any disputes informally.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Site after changes are posted constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

12Up Kicks
Website: https://12upkicks.com/
Contact us through our website contact form or customer service channels.

These Terms of Service constitute the entire agreement between you and 12Up Kicks regarding your use of our Site and services.