Returns

At 12UP Kicks, every sneaker is one-of-one — from Deadstock heat to broken-in beaters. Because each pair is unique and most are pre-owned, our returns work like the rest of the resale market: store credit only on eligible returns, and all pre-owned pairs are Final Sale. We stand fully behind authenticity and accuracy — see the Not-As-Described guarantee below.

What’s Returnable

Brand New / Deadstock (DS) pairs — returnable for store credit within 14 days of delivery (postmarked by day 14). Must be unworn, unaltered, and in the same condition received, with all original box/packaging and accessories.
Pre-owned / used pairs are FINAL SALE — no returns or exchanges. This includes all Tried-On Gems, Light Flex, Everyday Heat, Used & Clean, Beaters, Restoration, factory samples, and any item marked Final Sale. Every listing shows actual photos and detailed condition notes — please review size and condition before purchasing.

Always Covered — Not-As-Described Guarantee

No matter the tier or condition, if an item arrives not as described — wrong item/size shipped, undisclosed damage, or an authenticity concern — we make it right with a full refund to your original payment method (or a replacement if available), and we cover return shipping. Just contact us within 3 days of delivery with photos.

Store Credit vs Refund — Know the Difference

	Store Credit (Default)	Refund (Exceptions Only)
Who qualifies	Eligible Brand New / DS returns in original condition	Items not as described (wrong item, authenticity, undisclosed flaw)
Timing	Code issued after inspection	Refund processed after inspection
Where it applies	Usable on any product, never expires	Original payment method
Return shipping	Buyer pays	12UP Kicks covers it (our error)
Bonus	We may add a small % bonus for credit use	No bonus applied

Return Shipping

On eligible Brand New / DS store-credit returns, the buyer is responsible for return shipping. Use a trackable, insured service — we are not liable for lost or unverified returns.
For Not-As-Described (our error) cases, we provide a prepaid label.

Marketplace Orders (eBay & others)

Purchases made through eBay or other marketplaces follow that platform’s return terms — on eBay, that’s a 14-day money-back return (buyer pays return shipping) under the eBay Money Back Guarantee. Marketplace terms override this store policy for those orders.

No Exceptions

Removing or damaging accessories (laces, inserts) or altering a sneaker voids any return eligibility.
Cash/card refunds are only provided for items that qualify under the Not-As-Described guarantee above.

Thanks for shopping with 12UP Kicks!

We’re a small, independent sneaker brand built for big sizes — committed to keeping things fair, fast, and authentic. Start a return below 👇

Questions?

Support Hours

Monday–Friday, 11 AM – 3 PM EST. Weekend returns are logged and processed the next business day.